Totality Platform Privacy Policy

Last Updated: February 21, 2025

1. Overview

This Privacy Policy explains how Totality Platform Inc. (“we,” “us,” or “our”) collects, uses, shares, and protects your personal and health-related information when you use our healthcare application (the “App”). By accessing or using the App, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you register or use the App, we may collect:

Registration Data: Your name, email address, phone number, date of birth, and other contact details.
Identification Data: Usernames, passwords, and other identifiers required for account security.
Profile Data: Preferences, demographic information, and profile images that you may choose to provide.

2.2 Health Information

To support personalized healthcare services, we may collect:

Medical History: Details regarding past diagnoses, treatments, and ongoing conditions.
Symptom and Treatment Data: Information you provide regarding symptoms, medications, and treatment outcomes.
Health Assessments: Data from questionnaires, self-assessments, or integrated wearable devices.
Telehealth Interaction Data: Records of virtual consultations, including any notes or recordings, where applicable and with your consent.

2.3 Payment and Transaction Information

If you purchase any subscriptions or in-app services, we may collect:

Billing Information: Credit card details, billing address, and transaction history.
Payment Processor Data: Information processed by third-party payment partners, which is subject to their privacy policies.

2.4 Device and Usage Information

We automatically collect data to improve your experience and app performance:

Device Information: IP address, device type, operating system, unique device identifiers, and mobile network information.
Usage Data: Information on how you interact with the App, including features accessed, session duration, pages viewed, and error logs.
Cookies and Tracking Technologies: Data collected via cookies, web beacons, and similar technologies to enhance functionality and personalize your experience. You can adjust your cookie settings through your device or browser settings, though some app features may be impacted.

2.5 Third-Party Data

When you connect external services (e.g., wearable devices, electronic health records), additional information may be collected according to the privacy practices of those services.

3. How We Use Your Information

We use your information for various purposes, including:

3.1 Service Delivery and Improvement

Providing Healthcare Services: Tailoring content, health recommendations, and telehealth services.
User Support: Responding to your inquiries, resolving issues, and maintaining account security.
Service Enhancement: Analyzing usage trends, troubleshooting, and improving app functionality.

3.2 Communication

Notifications: Sending account updates, security alerts, and service-related communications.
Promotional Communications: With your consent, informing you about new features, offers, and events. You can opt-out at any time.

3.3 Legal and Regulatory Compliance

Compliance: Meeting regulatory obligations, such as those under HIPAA, GDPR, or other relevant healthcare data protection laws.
Legal Process: Responding to lawful requests, subpoenas, or other legal processes.

3.4 Research and Analytics

Internal Research: Conducting research and statistical analysis to develop and improve our services while ensuring your data is anonymized or aggregated where possible.
Third-Party Research: Sharing aggregated or anonymized data with research partners for healthcare studies, subject to applicable privacy standards.

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

Consent: When you provide explicit consent for specific processing activities.
Contractual Necessity: To fulfill our obligations under your user agreement.
Legal Obligation: To comply with legal requirements and regulatory obligations.
Legitimate Interests: For the purposes of improving our services and ensuring security, provided these interests do not override your rights.

5. Sharing and Disclosure of Information

5.1 With Service Providers

We share your data with trusted third-party service providers (e.g., payment processors, data analytics firms, customer support providers) who are contractually obligated to protect your information and use it only for specified purposes.

5.2 With Healthcare Partners

If you choose to share your data with healthcare providers or integrate external health services, such information may be disclosed to those partners as per your instructions and their respective privacy policies.

5.3 Legal and Regulatory Disclosures

We may disclose your information:

When required by law or in response to legal requests (such as subpoenas or court orders).
To protect our rights, property, or safety, and those of our users or the public.

5.4 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you if there is any significant change in ownership or processing practices.

6. Data Security and Retention

6.1 Security Measures

We employ commercially reasonable technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no system is entirely secure, and we cannot guarantee absolute security.

6.2 Data Retention

Your personal data is retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. Once data is no longer needed, we will take steps to securely delete or anonymize it.

7. International Data Transfers

Your information may be stored and processed in countries other than your own. When such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request access to the data we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request deletion of your personal data under certain conditions.
Objection and Restriction: Object to or request a restriction on our processing of your data.
Data Portability: Request the transfer of your data to another service provider.

To exercise these rights, please contact us using the contact information provided below. We may require additional verification before processing your request.

9. Children's Privacy

Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected such information, please contact us immediately so that we can take appropriate steps to delete it.

10. Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

Enhance your user experience.
Understand and analyze how the App is used.
Deliver personalized content and advertisements.

You may manage your cookie preferences through your device settings. Note that disabling cookies may affect certain features of the App.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on the App with a revised “Last Updated” date. Your continued use of the App after any changes signifies your acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

For any questions or concerns regarding these Terms, please contact us at:

Email: Brian@totalityplatform.com

Address: 110 Washington Ave APT 2217, Miami Beach, FL 33139, United States